Returns & Refunds

Return window

If you receive a damaged, leaking or wrong item, contact us within 7 days of delivery with a photo of the parcel and product.

What we can return

Unopened, unused products in original packaging, and any item that arrived damaged or different from what you ordered.

What we cannot return

For hygiene reasons, perfumes that have been opened or used cannot be returned unless they are faulty.

Refunds

Approved refunds are issued by bank transfer or mobile wallet within 5–7 working days.